How to Reopen an Existing Colorado Unemployment Claim

It may become necessary for you to reopen an existing Colorado unemployment claim if you suspend or cancel your unemployment because you found a job, and then later became unemployed again.

Generally, you can reopen an existing unemployment claim by simply filing a weekly certifcation online or by phone -- just like you did every week when you receiving unemployment previously.

In some cases, it may be necessary to speak to an unemployment counselor or start the process all over again in order to reopen an existing unemployment claim in Colorado. If this is the case, contact your unemployment counselor to get exact instructions on how to proceed.

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To go back to the Colorado Unemployment FAQ Page, click here: Colorado Unemployment FAQ

To go the main Colorado Unemployment page, click here: Colorado Unemployment

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# John A 2010-11-19 11:06
I need to reopen my account. It's been about 4 months since I received benefits. I've tried to go online, but can't figure out where to go to do this. Can you provide guidance as to where to go after clicking on Workers and then Online services?
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# Ryan 2011-01-06 11:13
Reopening a claim is as difficult as opening a claim. The phone numbers provided are circular in reference, perhaps they have been changed without being updated. The claimant always ends up at the "self-service menu" and is told to call back later because all counselors are busy, but calling back only lands the claimant in the self service menu again. I think the only solution is to send a fax, which at least documents the attempt and will produce a state follow up (eventually).
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# Lisa 2011-02-01 14:09
What form do I fax? What is the number to fax it to?
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# Lisa 2011-02-01 14:10
where do I get the form for re-opening, Ryan? What is the fax #
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# Angie 2012-08-30 13:24
Fax number is 303-318-9014
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# Tony M. 2011-01-15 10:39
I am to receive my unemployment benefits,but here is my situation. I submitted my request for payment and realized that I did it on Saturday,therfo re it only paid for the one week period, which I should have submitted it on Sunday. This mistake has held up my benefits. I was prompted to reopen claim to get continued benefits but I have no guidance on were to go. I have tried calling but only get the self -service menu. Can you please help.
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# Laura 2011-06-06 13:48
Totally in the exact situation as you, filled it a day to early and was paid only one wek and prompted to reopen via customer service center. which I was assuming the phone ##'s loop lines with no one to answer., so far the issue is still unopened and time line closeing in...have you found answers yet??
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# al 2011-04-08 16:55
dont know what happened i called like i was supposed to and the next day it said my claim was not complete ive been trying to call for a week non stop cant get through i dont know what to do this is rediculos
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# mark 2011-05-02 11:50
Can I suspend a claim for a few weeks due to an overseas trip and remove the suspension to start it up again upon my return?
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# JC 2011-05-23 18:34
I have been trying to reopen my unemployment since May 10, I keep getting the automatics system which tells me I have to talk to a representative. When I finally got thru I day on hold for 57 mins and at 5:15 finally hung up since their hours are only till 4:30.
I'm not sure how I'm going to be able to pay rent on the first if I can't get ahold of them and need to get advice on what to do next. Help..
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# Laura 2011-06-06 13:43
I accidentially requested the payment a day earlier that I was suppossesd to, on the CUBline online site. I was allowed to claim for the first week and then was alerted in bold red print that I was filling too soon. I was then noified in the next screen that no other weeks were availible to request payment on until I contacted customer service to reopen the claim. I cant contact the customer service due to a high call volume and loops back to the self service call line@!!! Is there anything else to file via email or fax or another # for reopening claims only???HELP!
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# Jamie 2011-12-06 10:17
I'm not sure but I think I forgot to request payment on time. When I went to request payment it said that it had no claim that matched my social security number. I believe I tried to reopen it online. I filled out a claim similar to the first one but it already knew I had a pin and it knew my previous employers without me having to fill everything in. I'm hoping it works like it did the first time and I don't ever have to call because it's fing impossible. Is this what happens when you forget to request payment, they say you don't have a claim open??
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# roman 2011-12-28 19:32
i need to reopen my unemployment claim it has ben shut down since it took a while for them to approve me what do i click on on th uneployment page to re open it?????
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# March 2011-12-30 09:56
I had my claim reopened in CO though working in another state. I looked for work a long long time, found a job where the terms of employment included position title, 40 hr week, and benefits. They mgr said couldn't give me the 40 hrs after I started, but promised she would do it as we got busier. In 2 months she never did, giving other employees more hours, but didn't increase mine to 40 even during holiday sales events and the mgr being out of the store for a full week. Still, no 40 hours. As well, she diminished my position over time, giving over most of my responsibilitie s to another employee. What are the chances that I can get unemployment based on quitting in these circumstances?
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# Trey 2012-04-20 02:59
To reopen a Colorado unemployment claim you can do it two ways you can, call and stay on hold for a representative and they can reopen it for you, or you can go to and file to open a new claim the system should recognize you and reopen your existing claim. I had to stay on hold for four hours just so a representative could tell me the simple way of going online.
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# foreverautoloop 2012-05-03 11:44

Do two things-file for a claim again. you can choose to keep your pin and they will give you new date to start requesting payment again through cubline..
also-call your local workforce office and ask a job counselor to request the unemployment office to contact you regarding the missing payments for those periods. It takes up to 5 business days for this. If you qualify, they will backpay.
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# Patricia 2012-05-21 10:30
I filed for unemployment and was told that because of a severance I would not be paid benefits until 06/09/2012. That date is coming up and I want to know how I reopen my case so that I can start receiving benefits in June. Thanks so much
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# laura 2012-05-27 14:35
I was told not to file until the first day I was "eligible" to do so, which they figure as the number of weeks' pay that your severance amount equals. So, if you receive equal to 6 weeks' pay as your severance package, you are "not eliglble" to file until 6 weeks later. They basically consider that you're getting paid. I was told that filing earlier could end up delaying my claim (though it took 11 weeks to process anyway, so be forewarned...)
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# Troy 2012-07-11 09:15
How do I continue my benefit after the initial 6 month period? Can it continue without any gap in checks? I can't get through on the phone at all. Any help at all would be appreciated. Thank you.
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# Travis 2012-10-03 11:03
I requested payment to early. Got one week instead of two,and for a whole week I have tried to reopen my claim over the phone, to the point I ran out of minutes. I for whatever reason cannot figuare out how to reopen it over the internet. I need to get it done fast.....please help!!!!
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# Dustin 2013-03-21 15:08
did you find any help with your question Travis? I have the same basically, but I haven't received any payments at all!! Not even one week because I accidentally filed an hour early cuz I woke up in the middle of the night and it was on the screen and I just walked over and started typing away not knowing/realizing the time!
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# Dustin 2013-03-21 15:09
Any luck?
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# James T 2012-10-23 15:44
I am currently trying to file for unemployment in Colorado. I got to the third page of the application when it asked me if I have ''signed up for unemployment benefits in another state.'' I answered yes since I applied in Arizona 10 months back (note: I was denied unemployment in AZ). It then prompts me to the next page where I have to ''reopen my claim in that other state,'' and provides a phone number to the AZ office. But then the next option is to either go ''back'' or ''exit application.'' I am really confused. What if I reopen my claim in AZ right away, how do I continue with the application process if it doesn't give me an icon to do just that? I was denied coverage in AZ anyway, so what now I have to wait weeks to reopen my AZ claim where I didn't receive any money anyway just so I can move forward with the CO application? Thanks.
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# Sam 2012-11-28 22:33
Why can't you file online if you have filed within the last three years? When did they start requiring this? That forces me to have call in for help and we all know that actually getting hold of somebody on the phone is more difficult than winning the Powerball Jackpot.
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# Doreen 2013-02-10 19:37
I was collecting unemployment and stopped since getting a job. The new job is not a good fit. The company is asking me to resign with 2 weeks severance rather than be terminated. I have been on the new job for 2 1/2 months. They said they will not contest unemployment. Can I file for unemployment even if I quit in this circumstance or do I need to be terminated? Can I reopen the older unemployment case which I stopped the beginning of December due to getting the new job?
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# Ryan 2013-03-04 11:37
I was out of town because a family memeber died. So my mind was going in many directions. When I came back to file on CubOnline it said my status is not active. Now I don't know what to do. Does it go inactive if you don't file on time? If I forgot I used to get a call on my cell, however that never happened this time. I also took ppls advice and tried to file a claim hoping that the system would notice I already have a claim. However that did not work. I have tried calling the 800/303 number with no luck. Any help please
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# Jessica 2013-06-05 00:21
I was in Texas at my grandfather's funeral. I went to request payment at midnight Texas time - not Colorado time. I answered all questions, I checked all the right boxes, but apparently skipped over where it said "Early Request."

I accidentally closed my case. I reopened it as soon as I could, what does this mean for me? Will I get paid next time for three weeks since I was only paid for one this time? I guess my question really is: How badly did I screw myself over?
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