New Mexico Unemployment

Q. If I was fired or quit my job, can I collect benefits?

A. Only if it is determined you were not fired for misconduct connected with your work, or if you can prove your reason for quitting was due to an unresolved work-related problem caused by the employer.

Q. How long do I have to work before I am monetarily eligible?

A. In New Mexico, your claim is based on the first 4 of the last 5 completed quarters. For example, if you received wages from January, 2001 through March 2002, your claim and monetary computation would be based on wages received between January, 2001 and December 2001 (4 quarters). There are also monetary requirements that must be met during this period. You must have the minimum wages required in at least one quarter and $1.00 of wages in another quarter to be monetarily eligible.


Find Out If You Are Eligible For Unemployment   Click this link to find out: Am I Eligible To Collect Unemployment Benefits?

Have Your Benefits Run Out?   Click this link to find out how to get an unemployment extension: Unemployment Extension

How do I file for unemployment benefits?

Apply By Phone

Dial (505) 841-4000 to apply for a new UI Claim

You will be asked questions about your previous employment. You will be instructed to answer these questions by pressing the correct numbers on the phone

Your call will then be transferred to a Customer Service Representative (CSR) who will complete your claim over the telephone

You will be given additional instructions by the CSR if required.


1. Information needed to file your claim.

  • Social Security Number
  • Mailing address and phone number(s) of employer(s) you worked for in last 18 months
  • The starting and ending dates of your last job (or jobs if more then one employer in last 18 months)
  • If non-citizen have your alien registration number and expiration date
  • If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing.
  • Pencil and paper to write down questions and instructions

2. To register with the New Mexico Department of Workforce Solutions, you will click on Claimant login

Registering and Filing your claim will take at least 30 minutes!

If this is the first time, you will enter your social security number and select a personal identification number called your PIN. Your PIN must be (4) numeric characters. Also verify your PIN.You will then enter your mother's maiden name. Your mother's maiden name is necessary to verify your identity.

3. After registration, you will click on continue and then select File Claim to begin the process of applying for benefits.

4. After applying for benefits and completing the requested information, you will be presented with confirmation page. Your confirmation page contains basic instructions about your claim. Print and read the confirmation page. It is your proof of filing a claim.


The Internet Unemployment Insurance On-Line Filing Claims System for applying for benefits is available 24 hours a day, except between 2:00 AM and 4:00 AM Mountain Time. In future, you may also use the Internet Unemployment Insurance On-Line Claims System to file your weekly claim (see Filing for weekly Unemployment Insurance Claims Benefits), respond to request for information, review and request benefit information and file appeals.

To file for Unemployment Insurance via the Internet you must first register with the Department of Workforce Solutions by entering your social security number, select a personal identification number(PIN) and also enter your mother's maiden name. Your mother's maiden name is necessary to verify your identity.

The effective date of your claim will be the Sunday of the week that you file. Do not delay applying for Unemployment Insurance Benefits. Once your claim is submitted you will be sent a Notice of Initial Determination which provides you with the following information:

  • Your weekly and maximum benefit amounts.
  • The beginning date of your claim.
  • Your wages that are to be used for computing for UI Claims Benefits.
  • The amounts of wages reported by each employer during each of the four specific quarters are used for computation of UI Benefits.

File Online Here

Request for Reconsideration of Wages

If you believe wages are listed incorrectly or some of your wages are missing, you must request to initiate a review of your records. If you did not request a review (Request for Reconsideration of Wages) at the time you filed your claim, you can initiate this request by contacting a Customer Service Representative @ (505) 841-4000. You will be asked to provide proof of wages, such as, check stubs, W-2 statements or other documents. You will be instructed to either mail or fax a copy of your documents to the Department.

You must continue to file for claim benefits while your wages are being reviewed unless you return to work. If you fail to file for claim benefits each week you will be required to re-open your case and may not be entitled for benefits during the week you did not file.

Your PIN Number

The Unemployment Insurance On-Line Claims Systems require you to enter a four-digit Personal Identification Number (PIN). Your PIN is your electronic signature and it will help protect you from another person obtaining information about your claim or filing against your claim.

BE SURE your PIN is easy to remember because you must use it each time you use the Internet or telephone, to file your weekly claim or inquire about your benefits. DO NOT use numbers in a sequence (such as 1234) or numbers in the same sequence (such as 1111 or 2222). NEVER tell anyone your PIN because you are responsible for its use. You should not use any part of your social security number, telephone number or any numbers that could be easily guessed.

If you forget your PIN, when inquiring about your claim or filing your weekly certifications, you will have to establish a new PIN before you can continue. You will have to speak to a Customer Service Representative @ (505) 841-4000. You may also send a request in writing to delete your PIN. If writing, you must provide information to identify yourself, name, social security number, birth date and your signature.

Contact Information


501 Mountain Road NE Albuquerque, NM 87102

Phone Number

(505) 843-1900


Maybe We Can Help: 

If you can't find the answer to your question, you can fill out the comment form below and I will answer your question ASAP, or you can ask the The Unemployment Expert.


# Elida C 2010-08-31 20:24
Have an employee that decided to come back to work after filing unemployment. What do I do to cancel the claim?
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# Jacob R 2010-09-03 15:35
I didn't recieve the new Wells Fargo card in the mail, but I still certified and now I am not able to recieve my funds.
How do I contact somebody to let them know that I am not able to acsess my money, I have tried calling several times but the lines are constantly full, so how do I fix this problem?
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# Rose 2010-09-06 22:29
When you are receiving unemployment benefits, can you go to college or a vocational school at the same time with out losing benefits?
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# Rosemary 2010-10-12 14:21
My hours are being cut by 1/3rd right away (from 3 days a week to 2) and may be cut by 2/3rds (from 3 days a week to 1). Do I qualify for benefits?
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# Luis martinez 2010-10-12 20:19
I was laid off three weeks ago today I received 350 is that all I am going to get every two week?
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# suzanne 2010-10-18 15:09
I have been employed since april 2010 and have worked between 24 and 32 hours a week. I will be laid off from Dec 15 to March 15 (seasonal job). Can I apply for benefits?
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# Andrea 2010-12-17 17:33
I am 19 years old. Recently, i was accepted to a private Nursing School. I would have been able to afford it which is why I registered, but once I told my boss about my school hours, he has cut me from avg. 36 hours a week to now 10 hours even though I do not start for about another 3 weeks. Can i still qualify even though I am going to a vocational school?
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# Tamika B 2010-12-23 17:58
I want to know what is the max that you give for benefits.
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# Rachel 2011-01-04 17:27
I have been calling all day every day to speak with a representative to get some information about my scenario. Could comeone please call me back? Please email me so I can speak with someone about my situation so I can find out what I need to do.
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# holly 2011-01-12 10:59
i recently moved to new mexico and have been working full time for the last 19 weeks. prior to that, i was self employed for 2 years in another state. i'm going to be laid off due to lack of business at my job. am i able to collect unemployment during my layoff, which will probably be for only a month or two, and then return to my job? is 19 weeks of work for another company long enough to qualify for unemployment?
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# selena 2011-01-17 22:31
What is the maximun benefit amount for 2011. I also want to know if i can switch states to get more benefits, i worked in 2 states.
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# richard 2011-01-19 13:18
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# Bryant 2011-01-21 12:44
I am 20 years old and unemployed. I have been collecting unemployment benefits since 9/2010. Recently, I've enrolled in a community college part time to get a better job. I answered "Yes" to the question "Are you in school or training?" Now my benefit has stopped. I have no money coming in to help pay my bills. I would like to know what I need to do now to continue to get help/benefit.
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# K 2011-02-03 10:38
I can sign into the first part of the system with my ssn and PIN but when i try to "file a new claim" it tells me i'm not registered, despite the fact that I can go in and see my payment history. and tried calling for several hours to no avail. help?
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# K 2011-02-03 10:38
I can sign into the first part of the system with my ssn and PIN but when i try to "file a new claim" it tells me i'm not registered, despite the fact that I can go in and see my payment history. and tried calling for several hours to no avail. help?
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# William 2011-03-21 10:58
Friend was terminated. Employer denied unemployment. She did not appeal in time frame allotted (she got a letter). Is it possible to file a late appeal based on any theory (not be represented?)? Based on her information, the discharge looks suspect and may involve wrongful termination.
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# Stewart 2011-04-07 12:33
How long after a court hearing do you have to wait for their decision wheather or not you've won an appeal or not and when applying for a job can your past employer reveal your temination if you lose the case
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# Karen 2011-05-08 17:45
this is 05-08-11, have been trying by phone to re-certify my weekly claim, keeps telling me my info does not match, changed my pin , and system tells me it still doesn't match, will not let me by internet what? will keep trying by the phone, can never get a "live" person to talk to !!!
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# Tari 2011-05-09 11:41
Tried certifying on line several times online finally it said I did it. Called to be sure and it said I could not so assumed that it was done. Then no funds in account now it says I have to reopen my claim. Should have known something was wrong the web page had been changed and updated. Been trying to call and nothing not even the automated call back system working.
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# Liz 2011-05-10 09:59
Can someone file for unemployment benefits if they have to go out on maternity leave and the employeer will not hold the position until maternity leave is completed?
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# jw 2011-10-04 00:25
If you mentioned "pregnancy" and you meet the work requirements for the Family and Medial Leave Act; your employer could be in violation of FMLA policy if they do not hold you position and you could be eligible for unemployment benefits due to an improper discharge.
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# Liz 2011-05-10 10:01
Can someone file for unemployment if your employeer cannot hold your job till you return from leave?
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# Justin 2011-06-12 19:20
I can sign into the first part of the system with my ssn and PIN but when i try to "file a new claim" it tells me i'm not registered, despite the fact that I can go in and see my payment history. and tried calling for several hours to no avail. help?
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# Tiffany 2011-10-26 10:18
I received my eligibility form, but still haven't received back payment. The form was completed on the 18th of October. When can I expect these funds?
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# Donna 2011-11-17 10:31
My son filed for extended benefits (has a claim number) and has filled out his weekly claims for 6 or 7 weeks. It says online that he will be notified of the outcome or I presume any additional action he must take. No news! More important, no money! What could the problem be? Is a delay like this typical? How can we find out his status.
A very concerned mother
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# Mona 2011-12-02 15:39
do you qualify for unemployment benefits if you quit your job to care for mom. mom has dementia and doesn't qualify for assistance
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# Troy 2012-01-01 16:33
I was helping my fiance file her weekly certification and our cat had ran across the keyboard and changed one of the selections made for weekly certification, I did not notice that one of the selections had been changed, I proceeded to select that I certify that this information is correct, it then sends me to a form indicating that I had selected something indicating that she was working that week. I had closed out of page but it now will not allow any modification and does not provide a help or faq to remedy issue. Any idea what needs to be done to correct this?
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# joe 2012-02-21 08:48
Can u check funds available online??
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# Amber 2012-03-05 13:38
Can I recieve benifits because of moving of moving to another state? I have no choice about moving. My husband is being laid off from Los Alamos National Lab
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# Raquel 2012-03-14 18:53
I just recently got accepted into The Dental Hygiene program and I gave my place of employment my school schedule and they are not going to be able to work with me due to the hours of my place of employment. I was wondering if I qualify for unemployment until I can find another job that will work with my school schedule?
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# Sabrina 2012-05-10 19:45
How long do you have to be employed at a job in NM to qualify for unemployment benefits
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# Louisa 2012-07-08 15:43
My boss told me to go home because he had no work for me, and had given my job to someone else. Later he called to say that HR would be sending me an email. The email stated that due to medical reasons I was being laid off, since I had used up my FMLA. My question is can then change the reason I am sent home per my Boss originally, and now say I left my job unprotected as I ran out of FMLA, when i had Dr reasons. But he sent me home saying he had no work for me...isnt that first ....what h e said..can they change it now...
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# Peggy 2012-08-04 05:11
I have been unemployment for almost a month now. I am thinking that I will have to go out of state to find a job. Do I need to inform NM unemployment if I go out of state?
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# Ed 2012-08-21 14:45
I had gotten laid off from my job in Calif after 16 years. A few months later, I found they had opened the same position here in NM and I was re-hired. Now, after 3 years, all of NM operations has been shut down and I'm out of work again. I've applied for UI but I'd like to get back to CA where all my family is located. Can I move there to look for a job and still get NM UI as long as I follow all the procedures? Or better yet, would I be eligible for CA benefits?
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# lj 2012-10-15 13:28
Can u fill for UI if ur being discriminated by employer and want to quite
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# Eddie 2013-01-09 16:23
I'm a professional driver on a designated run have only worked 15 of the last 30 days I'm a full time employee do i qualify for any benefits?
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# Marissa 2013-01-13 11:20
Hello I am currently a student but I don't know where to send my school schedule? Also I was wondering if you're a full time student are you still required to look for a job?
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# Patrick 2013-01-23 14:30
I think I filed for UI benefits correctly online. But I'm not sure. I couldn't find how to enter the wage information for each employer or how to enter my weekly work search certification online. Of course, I couldn't get through on the phone to ask...
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# Sara 2013-02-14 12:23
My husband is taking a better job in WA, which requires us to move from NM. Will I be able to collect unemployment?
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# nik 2013-02-24 00:44
Im almost 9 months pregnant still working and my boss is still having me close. Lately everyone has been leaving me all the work that they should have done during their shift. I recently complained to my boss about it and his response was that its been busy and if I need more time to close that's its ok. It's becoming too stressful for me to close because there are heavy things I have to handle and there's too much work. Even though I have bills and need to save for my family they have cut my hours to about 12 hours a week even if I ask for more. If I quit, would I be able to qualify for unemployment? I will have worked there for a year next month.
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# Liz 2013-03-08 08:13
How do you file an appeal for a overpayment? I have search everywhere looking for this answer.
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# Ethan 2013-03-20 06:53
Will I be eligible for unemployment if my spouse and family had to relocate to New Mexico for her job, and I quit due to not being accepted for a transfer?
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# Tina 2013-07-22 18:14
What does indefinite ineligibility not denied mean!
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# john 2013-09-01 17:18
I had unemployment unit June. I am still unemployed can I reapply
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# Federico Haney 2016-07-21 12:00
When I recived the overpayment bill stating need to pay Over $9980 overpayment so I appeal the case not had legal representative a lawyer in the appeal court nmwfs I fired me it was a fraud by my part Nmwfs mail me over 200 pages of numbers which I was confused when I was how I plead and stated with a question my self cause I don't undestend all this pages and numbers nmwfs mail me I'm not an accountant cause the judge didn't hear me denying I didn't conifer fraud he found me guilty the reasons I Didn't deny the charges because I couldn't read and understand the 200pages of wages and payments the nmwfs investigator has prepare so I my self fought if either to accepted or deny it either is lying to the courts I didn't had no idea of all those numbers quotation also I informed Mrs Carbajal I was in Disability social security she inform me she coudnt charge me those charges of overpayment cause I was in disability Social security. nmwfs informed me it was fraud I ask for a lawyer to represent me she just didn't know if the courts would appointed acouncil to represent me so I feel violated of my right to representation by a court appointed council I never think in anyway I was wrong or owe that money Nmwfs wanted to desire my small Mobil home and my property even before the state made my monthly payments Nmwfs and the Chavez county clerk send sheriff Dept to repossess my whole property how can I reverse this court decision I being paying the over payment all this time I started with balance of $9980.00 I only owe $2500 to this date feel I got my constitutionalr ights violated by the courts and nmwfs had eleven jobs in a period of two years got laid off on all the jobs and nmwfs always accepted my applications for unemployment benefits why they come to their conclusions when I was in unemployment benefits over two yearsyears
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# Sharon 2017-10-19 12:57
I filed a claim in 9/1/2016 with Employer A. I received benefits then got another job. Then I was laid off by Employer B in May 2017 and applied for benefits. I had to go through the whole process again but it was considered a continuation of my old claim and ended in Aug 2017. When I refiled in Sept 2017, they said I wasn't eligible because they considered my current part-time (3 hours a week teaching) job (Employer C) as my "current employer" even though I was not filing for that employer, but because I earned 5 times my weekly benefit in the previous one year period - that's only $1850! I appealed, they upheld the appeal, so I'm wondering if I should re-appeal based on that my May claim should have started a new benefit year instead of continuing the previous one, then this would not have been an issue. Or do the regs say you cannot file a new claim within the previous claim year?? Thank you!
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# Andrew Birner 2017-11-28 23:32
how do I apply for extended benefits in New Mexico.
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