Hawaii Unemployment

You must first establish a valid unemployment claim by meeting the following two monetary qualifications:

1) you must have been paid wages in two or more calendar quarters of your base period and,

2) you must also have been paid wages totaling 26 times your weekly benefit amount in your base period.

The standard base period is the first 4 of the last 5 completed calendar quarters immediately preceding the effective date of your claim. The effective date of your claim is the Sunday of the week in which you first apply. If you do not qualify using the standard base period, an alternate based period can be used. The alternate base period is the last 4 completed calendar quarters.

For example, if you file your claim on January 5, 2009, then the effective date of your claim is Sunday, January 4, 2009, and your standard base period is the first 4 completed quarters from October 1, 2007 to September 30, 2008. If the wages in the highest quarter of your base period is $8,400, then your weekly benefit amount would be $400 per week. You must have wages in at least two quarters of your base period and paid total wages of at least $10,400 in your base period.

If you worked in other states besides Hawaii (including the District of Columbia, Puerto Rico, or the Virgin Islands) in the base period of your claim, you may be able to combine the wages to meet the necessary monetary qualifications or to increase your weekly benefit amount.


Find Out If You Are Eligible For Unemployment   Click this link to find out: Am I Eligible To Collect Unemployment Benefits?

Have Your Benefits Run Out?   Click this link to find out how to get an unemployment extension: Unemployment Extension

Have A Specific Question About Hawaii Unemployment?   Click this link to get answers to all your Hawaii unemployment questions:   Hawaii Unemployment FAQ  

How do I file for unemployment benefits?

Step-By-Step Process For Filing Unemployment Insurance (UI) Claims

The following process describes the steps for filing a typical unemployment insurance claim. The actual steps may vary depending on the circumstances and type of claim. Claimants should refer to the Information on Unemployment Benefits Handbook for specific information on the claim filing process.


  1. Filing your initial claim.
    1. As soon as you become unemployed, call Hawaii Tele-Claim at 643-5555 (or 1-877-215-5793 outside of Hawaii). Since Mondays and Tuesdays are the busiest, we recommend you call from Wednesday to Friday during the first week you become unemployed.
    2. When you call Hawaii Tele-Claims, you will answer questions from our Interactive Voice Response (IVR) system using your touch-tone telephone to begin the claim process. Remain on the line after you have completed the IVR portion of the claim filing process to speak to a Customer Service Representative (CSR). If you call outside office hours, you will need to call again during office hours to speak with a CSR to complete the claim filing process. You must speak with a CSR to complete the initial claim filing process.
    3. Depending on your work history, type of claim, amount of information needed, etc. your interview with the CSR may take between 10 3 20 minutes.
  2. Within 1-2 days after you file your initial claim.
    1. After filing your initial claim, we will mail you an informational packet. Follow the enclosed instructions regarding any forms that need to be completed and returned to the local office handling your claim. Do not delay reviewing the documents and returning any forms that require completion within the specified time. Be sure to take the enclosed cRegistration for Workd form and report to the Workforce Development Division (WDD) within seven (7) days to register for work. If you belong to a labor union with a hiring hall, take the enclosed cUnion Registrationd form to your union. Mail or turn in the cRegistration for Workd form or the cUnion Registrationd form within seven (7) days.
    2. You will also receive separately a cReminder Claim Certificationd which will indicate the first week that you should file for benefits and the period during which you should file for that week. (The cReminder Claim Certificationd is for information purposes only. Do not mail or turn in the cReminder Claim Certification.d)
    3. Refer to the cInstructions for Using Hawaii Tele-Claimd which came with your packet. You are encouraged to use the cPractice Lined to familiarize yourself with the telephone claim certification filing process before you actually file your first claim certification. If you have any questions, call your local office for assistance.
  3. Filing your claim certifications after you file your initial claim.
    1. The first week on your claim is generally your waiting period. You must file for that week to receive credit for it but you will not be paid for that week. The first week that you can be paid for will be the second week that you claim. If there are no eligibility issues or job separation issues, (i.e., you were discharged or voluntarily quit), you will receive payment for the second week within 21 days after you filed your initial claim. After filing your first and second weeks one week at a time, you will then start filing on a bi-weekly (two weeks at a time) basis. Each time you file a bi-weekly claim certification, you will receive a payment for those two weeks.
    2. To begin file your weekly or bi-weekly claim certifications, call Hawaii Tele-Claim at 643-2222 (or 1-877-215-5791 outside Hawaii) during the period indicated on the cReminder Claim Certification.d
    3. Each time you file for a weekly or bi-weekly period via Hawaii Tele-Claim, you will receive a cReminder Claim Certificationd within 1 3 3 days which will advise you of the next weekly or bi-weekly period that you should file for and the dates within which you should call Hawaii Tele-Claim to file your claim certification(s).
    4. If you have a part-time employer or if you are still on payroll with your regular fulltime employer but not getting fulltime hours to work, your employer must verify your earnings before a payment is processed. You will be provided with a cLow Earnings Reportd to take to your employer to verify your earnings for each week you claim benefits. Your earnings in excess of $50 will be deducted from your unemployment check.
  4. Your Determination of Insured Status.
    1. Generally, within 10 days after you file your initial claim, we will send you a cUnemployment Insurance Determination of Insured Statusd form that will tell you if you were paid sufficient wages to qualify for unemployment insurance benefits.
    2. This determination will state your weekly benefit amount, the maximum amount payable on your claim, the starting and ending dates of your claim, and the wages that were used to compute your entitlement.
    3. If you did not have sufficient wages to qualify, the reason will be stated on the determination.
    4. If you disagree with the determination, or the wages or employment reported, you can request reconsideration or file an appeal. (Refer to the appeal rights printed on your determination for more information.)
  5. Eligibility Determinations. The following steps apply only if there are any eligibility issues on your claim.
    1. If there are any eligibility or job separation issues that must be resolved to determine your eligibility for benefits, we call you on the phone or send you a notice to contact a claims examiner to provide information. After the claims examiner conducts the investigation, we will send you a written determination advising you of your eligibility for benefits. The eligibility determination process will usually be completed within 14-21days after you filed your initial claim.
    2. If benefits are allowed, your payments will be released when the eligibility determination is made. If benefits are denied, you will not receive any payments. The eligibility decision you get in the mail will explain the reason why benefits are denied, the period of ineligibility or disqualification, and your appeal rights.
    3. If you are denied benefits and disagree with the decision, you have 10 days from the date of decision to request reconsideration or file an appeal. If you request reconsideration, the UI Division will conduct an investigation and issue a redetermination within 2 weeks affirming, modifying, or reversing the original determination. If you disagree with the redetermination, you can file an appeal.
    4. If you request reconsideration or file an appeal, continue to file your weekly or biweekly claims certifications. If benefits are subsequently allowed, you will be paid only for weeks that were claimed and filed on time.
    5. For determinations involving the reason for your job separation, your employer also has the right to file or a reconsideration or an appeal if benefits are allowed and the employer disagrees with the decision.
  6. Appeal Rights.
    1. a. If you or your employer files an appeal, the appeals office will schedule an appeals hearing to be held in about 2 to 4 weeks, depending on workload.
    2. b. After your appeals hearing, the appeals office will issue a decision within 1 to 2 weeks. If benefits were denied and you are allowed benefits, payments will be made at that time, provided you have filed your weekly or bi-weekly claims for benefits and meet all other eligibility requirements. If benefits are denied by the appeals office and you disagree with the appeal decision, you have 30 days to request reopening or file for judicial review in Circuit Court.


Claim Filing by Phone

Applications from Hawaii   643-5555

Claim Certification from Hawaii  643-2222

Email:  dlir.unemployment@hawaii.gov

Oahu Branch and Out-of-State Employers

830 Punchbowl St Rm 437

Honolulu, HI  96813

Information:  (808) 586-8926

Registration:  (808) 586-8914

Tax Information:  (808) 586-8915

Liens \ Subpoenas:  (808) 586-8926

Contribution Assessment  (808) 586-8917

Fax:  (808) 586-8929

Email:  dlir.ui.empsvc.tax@hawaii.gov


Honolulu Claims Office

830 Punchbowl St Rm 110

Honolulu, HI 96813

Ph:  (808) 586-8970

   or (808) 586-8971

Fax:  (808) 586-8980


Maui Branch Employer Services

54 S High St Rm 201

Wailuku, HI  96793

Ph:  (808) 984-8410

Fax:  (808) 984-8444


Waipahu Claims Office

Waipahu Civic Center

94-275 Mokuola St Rm 301

Waipahu, HI  96797-3369

Ph:  (808) 675-0030

Fax:  (808) 675-0025


Hawaii Branch Employer Services

1990 Kinoole St Rm 101

Hilo, HI 96720-5293

Ph: (808) 974-4095

Fax:  (808) 974-4085


Still Have Questions? 

Click this link to get answers to all your Hawaii unemployment questions:  Hawaii Unemployment FAQ

Maybe We Can Help: 

If you can't find the answer to your question, you can fill out the comment form below and I will answer your question ASAP, or you can ask the The Unemployment Expert or you can post your question in the Unemployment Forum


# Peggy Alibin 2010-09-12 16:32
I am receiving partial unemployment benefits, but during one week, I requested vacation time of 16 hrs (2 work days), and was only scheduled to work an additional 8 hrs, totaling 24 hrs. Can I still claim that week? And if so, do I claim to work 24 hrs or 8 hrs?
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# Kenneth Wagner 2011-07-11 16:53
Yes, you need to include your vaction pay in your claim certification. One of the questions asked is, "Did you receive residual pay, commissions or other deductible income such as bonuses, vacation pay, holiday pay, or back pay?"

You can still file a claim but if your income, from work, exceeds your weekly benefit amount, your claim will be disqualified for that week.

By the way, I am currently receiving partial unemployment benefits.
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# taxpayer 2011-10-27 16:52
Quoting Peggy Alibin:
I am receiving partial unemployment benefits, but during one week, I requested vacation time of 16 hrs (2 work days), and was only scheduled to work an additional 8 hrs, totaling 24 hrs. Can I still claim that week? And if so, do I claim to work 24 hrs or 8 hrs?

Quit mooching off the system. If you had vacation what are you doing collecting unemployment? That's fraud- in order to collect unemployment you must be able and willing to work at all times, not taking vacation.
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# Marc W 2010-09-13 19:00
I moved to Hawaii with my wife were she was stationed there in the air force, now we're in Kansas due to her being transfered. I need help in filing unemployment, I've been calling the unemployment office now for two weeks, and now help. After answering the question about my social sec# over the phone claim deal, the phone hangs or they (automated) says they can't help now call back. Is there any other phone numbers or places I can go here in Kansas to file. Please help
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# Chris 2010-09-15 15:36
How many months must someone work to qualify for unemployment benefits?
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# Arnold G 2010-10-06 03:08
i applied almost 5 month ago and still no word on when i will get any money? Do you know why?
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# jennifer s 2010-10-08 23:36
My benefits expired and I filed for an extension and mail that says to keep filing. The on-line certification says my benefits are exhausted, but I received cards that say it is time to file, do I need a NEW pin number and register again at the office??? thank you
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# jessie 2010-10-11 16:47
how do I find out if my school is approved by Hawaii's requirements to keep my unemploment my school is Northwest Renewable Energy Institute
a Dividion of International Air and Hospitality Academy
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# T. A. G. 2010-10-12 13:54
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# Whodith 2010-10-13 21:59
I have been receiving unemployment since May of last year. I still have not found a job and have received my last check this week. I thought that the additional extention was for a total of 99 weeks. Can you please let me know the total of allowable weeks. Mahalo.
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# Kristine W 2010-11-05 17:00
how do i file for an extension?
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# Jim 2010-11-10 18:07
Does anyone pick up the phone there?
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# fran 2010-11-10 20:57
if you are collecting unemployment benefits are you allowed to travel outside the u.s.?
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# Jeremiah J J 2010-11-15 13:16
I have not recieved my check from last week though the auto system says it was sent. I've tried contacting your office for weeks concerning a different matter(extensio n) and cannot get a live person on the line. What do I do now?
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# Don K 2010-11-16 19:30
I began filing a claim in July. It was pending for quite some time. I finally recieved a decision. It stated that was disqualified due to job separation from one employer. I am still receiving reminders to call in and I am still submitting my claims via telephone because I am on the mainland.My remaining allowable balance $12,000+ .Am I entitled to this amount? I am still unemployed and need to pay child support. Please help and provide more information. Everytime I call your office all opertartors are busy and I am directed to call again later. I am really confused at this point.
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# John B 2010-12-08 01:18
I received UE benefits in a different state 8 months ago for about 4 weeks. I could not continue because I was unfit for work. I am ready for work now but must wait until I am called. My question whether I qualify for UE in Hawaii with only a first quarter of income and receipt of UE benefits in another quarter?
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# Dawn 2011-01-24 00:50
I filed for benefits in June and after 2 months UI investigator approved my benefits. I exausted my 26 weeks of state benefits and filed for EUC.I also have the determination letter from EUC.Just this past week I get notified my employer appealed and I have a hearing for next week. After 6 months can they do that? Will this also effect my EUC benefits? Im going to the Appeal Office to check the case file.Can I also get the UI investigator thatapproved mt benefits to testify for me? I have one week before my hearing. HELP!I dont know where to begin. Dawn
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# Lauren 2011-05-20 17:54
I need to send my forms UC-BP156 and UC-BP-123 back to the Unemployment office but which address would I use? They didn't give me a return envelope or address so I want to get it right the first time. I was formerly employed in Hawaii but now live in California in the meantime. Please assist me with the address if you can, thank you!
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# Kerisa 2011-08-02 19:05
I lost my job nov 2009 but still had a 2nd part time job that is now cutting my hours also. i also waited so i could try to file wrongful termination on the first job. Can i still apply for unemployment on the first job? Or is it only up to 18mths?
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# Brittany 2011-08-28 00:35
I am going to be temporarilly medically retired from the navy. I want to file for unemployment in hawaii but then move to the main land a few days later. Can I file completely online if I am not in hawaii or do I have to file in person on the island? Also I will be going to school,should I expect any problems with that?
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# anna 2012-05-27 20:11
I currently found a part time job. I was told that I could collect partial UI benefits. My partial benefit was delayed because I failed to file an additional claim. Do I need to file an additional claim for every week that I file or was it only a one time thing? I cannot afford any more delays in receiving my UI benefits.
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# Sheldon 2012-08-09 02:52
I Just Started My New Job On 8/7/12 And I Was Supposed To File My Bi-weekly Claim On 8/12/12 So I Was Wondering If I Can Still Claim For The Week Of 8/11/12 And If Not Can I Still Claim For The Week Of 8/4/12.
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# Dave 2012-08-20 15:33
I kept calling all day and after being on hold for over 30 mins multiple times I was hung up on. All phones are busy at ALL times and I've been dealing with this for weeks. I thought the DMV was the worst! Besides this I keep getting letters stating "Waiting on availability and ability for work". I was told a week ago to expect a check this week. After a week of calling every number I can find, I was told today by a desk worker that because I am not sitting on my butt I am bettering myself by going to school full time and still putting I'm fully available for work, that I might not be elegable for unemployment. Why? I am making myself more qualified for work! If a job came along then I'd gladly take it but I am always bettering myself. I was in the military for 8 years and trying to get a civilian job. But this transition is taking longer than expected. It's a program to help people in transition to another job. I need this and I don't see why I can't get help. Any help would be appreciated.
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# Kendra 2012-09-03 18:53
I just got a part time job and i only work 20 hours a week can i qualify for unemployment?
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# Stephen 2012-10-09 20:52
What am I suppose to do if the line is always busy? How am I suppose to talk to a customer representative if every time I call no one is available to take my call?
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# James 2012-11-27 00:22
I am receiving a monthly pension and still working. Now I've just been laid off. Will my pension income impact my UI benefit?
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# Jennifer 2013-01-29 15:52
My ex husband is claiming unemployment, but my children and I are not receiving anything. He's been out of work since the end of December, went back of a week and since then the last 3 weeks of January said he's been claiming. In the past a portion would be automatically deposited into our account but I still have not received anything. How can I find out or get assistance on what is going on?
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